Support
Answers to common questions about Dot Span.
Training
How long does a session take?
A few minutes at first. The focus block grows from about 30 seconds on Day 1 toward 30 minutes by Day 66, at your pace, so later sessions take longer.
What if I miss a day?
Nothing resets. Come back whenever you're ready and pick up where you left off. After three or more days away, your first session back is a gentler one.
Why does only one new day open each day?
Like any training, it works through steady practice with rest in between. A new day opens each calendar day, once you've finished the one before. In between, Practice lets you repeat today's session or an exercise you've unlocked, without moving the journey.
What happens if I leave the app during a session?
The step pauses and the app notes that you left. That's part of what it measures, never a mark against you. Come back and carry on. If iOS closes the app, Home offers to resume where you were.
Why does my screen stay on during training?
So a locked screen doesn't pause your focus block. It can lock again when you pause, during Reflect, at the end, and in the late sessions done away from the phone.
Is this a medical treatment?
No. Dot Span is practice for your attention, not medical treatment. If attention problems affect your daily life, talk to a doctor.
What do I need?
An iPhone with iOS 17 or later. Everything runs on the phone, so training works offline.
Subscription
What's free?
Days 1 to 7, the whole Foundation phase, with the tools until you reach Day 8. Practice of the exercises that open in the first week stays free after it. The Journey screen, your history and Settings are always open.
How do I subscribe or restore a purchase?
When Day 8 opens, tap Continue your journey on Home to see the monthly and yearly plans. You can also see them in Settings, where you can restore a purchase too.
How do I cancel?
In your iPhone's Settings, tap your name, then Subscriptions. In the app, Manage subscription in Settings shows your plan, and its Change or cancel plan button opens the same place. Deleting the app doesn't cancel a subscription.
Can I get a refund?
Purchases are made with Apple, so refunds are too: ask Apple at reportaproblem.apple.com. We can't give refunds ourselves.
What happens if my subscription ends?
Every day and number you've earned stays. The journey picks up where you stopped once you renew.
Your data
Where is my data kept?
On your iPhone, and in your own private iCloud if you turn on iCloud sync. If you back up your iPhone, it's part of the backup, like the rest of your phone. Nothing is sent to us. The privacy policy has the details.
Can I use it on another iPhone?
Yes. Turn on iCloud sync in Settings on each iPhone, signed in to the same Apple Account, and your journey stays the same on all of them. Without sync, your training moves to a new iPhone with an iCloud or computer backup.
How do I export or erase my data?
Settings → Your data → Export data makes a file only when you choose to share it. Settings → Your data → Erase all data deletes your journey and everything you wrote from this phone, and from your iCloud and other devices too when sync is on. Deleting the app doesn't delete the copy in iCloud, so if you use sync, erase first.
Reminders
How do I change the daily reminder?
In Settings, under Daily reminder, turn it on or off and choose the time. You'll get at most one a day, and never about streaks.
Contact
Still stuck? Write to us at hello@dotspan.app.